Frequently Asked Questions

Can the online valuation change?

We always carry out an on-site inspection of a vehicle before we offer to buy it. If we consider that its value is affected by any aspect of its history or condition, including any unusual feature or customisation, which was not apparent to us when we gave the online valuation, the price that we offer for it will differ from the online valuation. We guarantee we are willing to buy every van we value. So that we don’t waste your time, if there is a change in the market value of your van resulting in a reduced valuation, then we endeavour to let you know what the new valuation is at least 24 hours before your appointment, so that you have the opportunity to cancel, if you choose to do so.

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