The UK


This Privacy Policy is designed to inform you about our practices regarding the collection, use, and disclosure of information that you may provide to us, We Buy Any Car Ltd ("we" or "us"), via webuyanyvan.com ("our Website"). Together with our Website terms,  (and any other documents referred to in it or in this policy) and any relevant prize draw terms, this Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please be sure to read this Privacy Policy before using, or submitting information to us via, our Website. By using our Website, you agree to the terms of this Privacy Policy. Whenever you submit information via our Website, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is [We Buy Any van Limited, Headway House, Crosby Way, Farnham, Surrey, GU9 7XG].


If you use the valuation tool or the appointment booking tool available on our Website or enter any of our promotional prize draws, we will ask you to provide us with some personal information, including your name, email address, postcode and telephone number. This information allows us to provide you with a valuation for your van, details of your nearest webuyanyvan.com branch, reminders of any appointments you may book with us, and allows us to contact you in the event that you are selected as a Winner of one of our prize draws.
We may also use your information to send you marketing material such as SMS messages and email newsletters that we think may be of interest to you. If you do not wish to receive this information from us then please ensure you indicate your preference on the application screen by opting out of receiving marketing information. You may also opt-out of such marketing at any point using the methods detailed in the 'Opting out' section below.


We also collect anonymous information from you, such as your IP address and browser information, automatically via the use of 'cookies'. You can find detailed information about the cookies used to collect such data in our Cookie Policy.


Your personal information will be held and used in accordance with the Act.

We have partnerships with third parties (such as Feefo) who provide us with independent review and feedback services, and marketing services. We use these services both to monitor customer satisfaction as a way to improve our service, and to help us to improve and deliver our marketing campaigns.

If you sell a van to us, or use our Website, you may be contacted by one of our third party partners requesting feedback or comments on your customer experience. These third parties will pass this information on to us, which will allow us to respond to your feedback if you have raised concerns about our service. These partners will not use your personal information for any other purpose.

Unless you opt-out of such marketing, you may also be contacted by one of our third party partners in relation to our offers or services that we think may be of interest to you.

We may provide your personal information to our associated companies for research and analysis purposes so that we can monitor and improve the services we provide. We and our associated companies may also wish to provide you with information concerning services or products which we think may be of interest to you. We may also want to provide you with related information from third parties whose products or services may be of interest to you unless you opt-out of this marketing.

Except as set out in this Privacy Policy and our Cookie Policy, we will not disclose your personal information to any third party.


The data that we collect from you may be transferred to, and stored at, a destination outside the EEA.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect the information we store about you, we cannot guarantee the security of any information transmitted via our Website; any transmission is at your own risk.


You have the right at any time to stop us from contacting you. If you want us to stop contacting you at any time please write to Customer Services, webuyanyvan.com, Pennine House, Zebra Court, White Moss View, Middleton, Manchester M24 1UN and we will add your details to our suppression list.

To opt-out of email communications you can click the unsubscribe link within the email you have received.

To opt-out of SMS communications you can reply to the message received with the word ‘STOP’.

Alternatively you can visit our unsubscribe page where after entering the email address used to obtain your valuation you will be given the option to opt-out of some or all email and SMS communications.
If you have any questions or difficulties unsubscribing from email or SMS communications you can contact us at talktousnow@webuyanycar.com.


You have the right to obtain a copy of the information that we hold about you. Any information request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. Information requests should be made in writing to Customer Services, webuyanyvan.com, Pennine House, Zebra Court, White Moss View, Middleton, Manchester M24 1UN.

You may also request correction or removal of any information that you believe to be inaccurate. Any such request should be made in writing to Customer Services, webuyanyvan.com, Pennine House, Zebra Court, White Moss View, Middleton, Manchester M24 1UN.


We will make sure to tell you about any changes to this Privacy Policy, by posting them on this page. This Privacy Policy was last updated on 20/03/2015.



Like most websites, www.webuyanyvan.com uses 'cookies' to help us, We Buy Any Car Ltd ("we" or "us"), to collect information that makes our Website easier to use and helps us to improve our services. This policy is designed to tell you about the cookies we use on our Website.

When you visit our Website we collect standard internet log information and details of visitor behaviour patterns through the use of these cookies. We do this to find out things such as the number of visitors to the various parts of the Website.

By using our Website, and if the settings on your browser are adjusted to accept cookies, you are agreeing to the use of cookies by us and our selected third-party partners.

If you have any questions or concerns about our Cookie Policy then please feel free to get in touch with a member of our customer service team by contacting them at talktousnow@webuyanycar.com.



A cookie is a small text file that can be stored by your computer's hard drive that will then allow the site you are visiting to work, or work more efficiently, as well as provide information to the owner of the site.

For more information on cookies please visit allaboutcookies.org.


We use the following types of cookies on our Website:


  • Strictly necessary cookies: These are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website.
  • Analytical/performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies: These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences.
  • Third-party targeted cookies: We may sometimes use cookies stored on your computer after visiting our Website to deliver personalised adverts while you browse the internet.

We collect this information in a way which does not identify anyone personally, and we will not associate any data gathered from this site with any personally identifying information from any source.

To get the most from our Website, you will need to have cookies enabled on your browser. If cookies aren't enabled on your computer, it will mean that your experience on our Website will be limited and you may not be able to use certain sections, such as our valuation tool, as they were intended to be used.

Different browsers have different methods of managing cookies, and you can find instructions on how to manage cookies on your browser here.


We also have relationships with vanefully-selected and monitored third party suppliers, some of which are listed below, who may also set cookies during your visit to be used for remarketing purposes – in other words to show you different products and services based on what you appear to be interested in.

These third party suppliers may use details of your valuation (as stored in the cookie) in order to serve relevant targeted advertisements from selected third party remarketing suppliers when visiting other websites.


To understand more about which cookies we use and why we use them, please see the list below that describes a number of the cookies we use on the website and explains why we use them.


Our own cookies record details of your:

  • online valuation reference;
  • online valuation;
  • vehicle manufacturer;
  • vehicle model;
  • vehicle colour;
  • vehicle transmission;
  • vehicle engine size;
  • vehicle sample image;
  • closest branches and distances.

Below is a list of the first party cookies (i.e. cookies dropped onto your browser by us) we use:


  • Google Analytics: We use Google Analytics to better understand how our customers navigate to and through our Website, how long customers spend visiting our content items and how often they return to visit our Website. Google Analytics also assists our marketing colleagues to track the effectiveness of the money we spend on our digital marketing campaigns. Where a customer chooses to try our services, we keep an aggregate record of how long this takes. Google Analytics cookies are completely anonymous, no personally identifiable information is passed to Google, and they are used only to better understand site interaction and improve overall user experience. You can find out more about Google Analytics Cookies here.
  • Tradedoubler: TradeDoubler is an affiliate network which allows us to build relationships with multiple sites. They use cookies to track the number of appointments booked across webuyanyvan.com. When a user clicks on an affiliate link a small text file is written, a cookie, to the user's browser. This cookie holds your affiliate ID, which can be identified at the confirmation page when booking your appointment. Tradedoubler does not access unique information on our customers or Website visitors.
  • WBACAffiliateCookie: This cookie helps us record traffic from our affiliate network. The cookie records details of Affiliate ID & Advertisement ID.
  • WBACTryCookie: This cookie is used to detect whether a user has cookie support, and to display an alert, as cookies are required to obtain an online valuation.
  • WBACsitecountrycode: This cookie is used to determine if a visitor visits our UK Website from the US and then selects which version of the website they will be redirected to automatically in the future.
  • DCStorm: We use DCStorm cookies to identify how users interact with our Website, so we can monitor things like the most popular pages and the journey that users take though the Website. The full list of DC Storm cookies can be found here.
  • Monetate: We use Monetate cookies to help us tailor, analyse, manage, report, and optimise your experience on our Website. More information on Monetate cookies can be found here.



When you visit webuyanyvan.com you may notice some cookies that aren't related to us and vanry a different name. If you visit a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites, in this example, a YouTube cookie. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

The business partners that may set third party cookies on our Website are detailed below:


  • YouTube: We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
  • Decibel Insight: This is a website analytics tools which helps us better understand who is visiting our Website and how our Website is being used. This service uses cookies to identify a visitor's browser and track usage on our Website. You can find more information on Decibel Insight cookies and opt-out of this services cookie here.
  • Double Click: Google's DoubleClick products provide advertisement management and advertisement serving solutions to companies that buy, create or sell online advertising. You can find out more about Double Click here.
  • Google Adwords: Google also uses various conversion cookies to help advertisers determine how many times people who click on their ads end up purchasing their products. These cookies allow Google and the advertiser to tell that you clicked the ad and later visited the advertiser site. Conversion cookies are not used by Google for interest-based ad targeting and persist for a limited time only. These cookies are generally set in the googleadservices.com domain, but may also be set in the google.com/ads domain. Conversion cookie data may also be used in combination with your Google account to link conversion events across different devices that you use. Only anonymous conversion cookie data is shared with advertisers. Sometimes a cookie may be set on the domain of the site that you are visiting. In the case of our DoubleClick product, a cookie called ‘__gads’ may be set on the domain of the site that you are visiting. You can find out more about Google Cookies here.
  • Criteo: These cookies enable us to re-engage with potential customers who have left the Website via dynamic banners containing the most relevant product specific recommendations that are generated in real-time for each individual. You can find out more about Criteo Cookies here.
  • Bing Ads (Adcenter): We use Bing Ads conversion tracking and an adcenter cookie, an anonymous, consistent, identifying number which is used to match the clicks on advertisements to the resulting thank-you pages.
  • VE INTERACTIVE: We use VE INTERACTIVE to collect users email addresses when they drop out of the website while in the journey pages. These email addresses are then used to encourage users to return to the site and complete their valuation. These cookies also re-engage with potential customer who have left the website via dynamic banners and text adverts. Full details of VE INTERACTIVE’s cookie policy can be found here.

We will make sure to tell you about any changes to this Cookie Policy, by posting them on this page. This Cookie Policy was last updated on 20/03/2015.


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