webuyanyvan.com cookie policy

1. Cookies policy

Like most websites, www.webuyanyvan.com uses 'cookies' to help us, We Buy Any Car Ltd ("we" or "us"), to collect information that makes our Website easier to use and helps us to improve our services. This policy is designed to tell you about the cookies we use on our Website.

When you visit our Website we collect standard internet log information and details of visitor behaviour patterns through the use of these cookies. We do this to find out things such as the number of visitors to the various parts of the Website.

By using our Website, and if the settings on your browser are adjusted to accept cookies, you are agreeing to the use of cookies by us and our selected third-party partners.

If you have any questions or concerns about our Cookie Policy then please feel free to get in touch with a member of our customer service team by contacting them at talktous@webuyanycar.com.

2. What are cookies?

A cookie is a small text file that can be stored by your computer's hard drive that will then allow the site you are visiting to work, or work more efficiently, as well as provide information to the owner of the site.

Local storage & cache can only be accessed by your browser when you visit our website; cookies can be accessed by both your browser and by the server of the company that placed the cookie on your device.

For more information on cookies please visit allaboutcookies.org.

3. How do we use cookies?

We use the following types of cookies on our Website:

  • Strictly necessary cookies: These are required for the operation of our Website, for example to maintain continuity in case of connection issues. In our description for these, we include the reason for the cookie’s duration.
  • Analytical/performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functional cookies: These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences.
  • Third-party targeted cookies: We may sometimes use cookies stored on your computer after visiting our Website to deliver personalised adverts while you browse the internet.

We collect this information in a way which does not identify anyone personally, and we will not associate any data gathered from this site with any personally identifying information from any source.

To get the most from our Website, you will need to have cookies enabled on your browser. If cookies aren't enabled on your computer, it will mean that your experience on our Website will be limited and you may not be able to use certain sections, such as our valuation tool, as they were intended to be used.

Different browsers have different methods of managing cookies, and you can find instructions on how to manage cookies on your browser here.

4. Cookies and third parties

We also have relationships with carefully-selected and monitored third party suppliers, some of which are listed below, who may also set cookies during your visit to be used for remarketing purposes – in other words to show you different products and services based on what you appear to be interested in.

These third party suppliers may use details of your valuation (as stored in the cookie) in order to serve relevant targeted advertisements from selected third party remarketing suppliers when visiting other websites.

When you visit webuyanyvan.com you may notice some cookies (3rd Party Cookies) that aren't related to us and carry a different name. You have the option of accepting or rejecting these when you visit our website.

If you visit a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites, in this example, a YouTube cookie. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Our third party suppliers set standard durations periods for their cookies.

5. Which cookies do we use and how do we use them?

To understand more about which cookies we use and why we use them, please see the list below that describes a number of the cookies we use on the website and explains why we use them.

Our cookies are generally categorised as Strictly Necessary, Performance, Functional, Targeting & Social Media.

We will make sure to tell you about any changes to this Cookie Policy, by posting them on this page.

This Cookie Policy was last updated on 15/10/2021.

Cookie NameDescriptionName of VendorDurationClassification
AppointmentDetails This is local storage, and enables us to show the appointment page details to a user who has a current appointment booked and may have left the tab open. This prevents errors when the user tries to view the page again (e.g. to remind themselves where the branch is, or time of appt). Customer ID, email address, name, phone number and postcode are recorded Webuyanyvan.com PERSISTENT Strictly Necessary
AppointmentRequest Local storage, dropped upon pre-confirmation of appointment booking page. Contains cache of API's pre book appointment response. This enables continuity of the website journey in the event of connection issues, or auto refresh on mobile browsers Webuyanyvan.com PERSISTENT Strictly Necessary
event tracking Local storage cache - is placed on device after event triggers, to prevent multiple events, e.g. preventing double counting of users where they have accessed website and left the tab open. Webuyanyvan.com PERSISTENT Strictly Necessary
JourneyQuestions Local Storage, drops after "get my valuation". Stores mileage and previous owners entered by the user. It has a list of fields for the questions on the website, but data is not recorded for those fields. Enables continuity of the website journey in case of connection issues, or auto refreshing mobile browsers. Webuyanyvan.com PERSISTENT Strictly Necessary
OptanonAlertBoxClosed Determined whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry Onetrust 1 year Strictly Necessary
OptanonConsent This cookie is set by OneTrust cookie consent solution. The cookies is used for storing the information about the users consent based on which the cookies will be set on the browser. Onetrust 1 year Strictly Necessary
Valuation Local storage cache, placed after successful valuation. Contains cache of API's valuation responses, to show data consistently in case of intermittent connection issues. Webuyanyvan.com PERSISTENT Strictly Necessary
VehicleIdentification Local Storage, drops after VRM entered. Includes list of all information regarding the vehicle following the vehicle look up response (make/model/spec etc). Enables continuity of website in case of connection issues Webuyanyvan.com PERSISTENT Strictly Necessary
ExternalApiJwt This is a local storage cache set by WBAC. This allows us to support users through the different pages of our website, it keeps track of unique user ID so that we can help you through multiple valuations and link them to the same user Webuyanyvan.com PERSISTENT Strictly Necessary
Journey This is a local storage set by WBAC. It records a cache of the questions that the web journey will need to ask in order to provide a valuation so e.g. if there is an interrupt in data connectivity, the journey can still proceed without needing continual server access. Webuyanyvan.com PERSISTENT Strictly Necessary
WBAC.AUTH Used by website for storing a session ID, duration 1 month. This cookie is used to recognise a user misusing our website (for commercial) use. The duration is a deterrent to discourage further use of the site (as if they return within 1 month, they are denied use of our service) Webuyanyvan.com 1 month Strictly Necessary
Wbac.Floodgate This is a WBAC set cookie. Used by website for storing a session ID. Tracks user to ensure they do not enter high number of requests (suspected commercial customer). This is set for older website pages. Webuyanyvan.com SESSION Strictly Necessary
WBAC.NS This is a WBAC cookie, 1 hour duration. Many users obtain more than one valuation when visiting the site in a day, this cookie is designed to prevent user experience being affected by seeing different variants of a page when obtaining valuations (in the case different versions are being trialled). Webuyanyvan.com 1 hour Strictly Necessary
wbacselectedcountry This is a WBAC set cookie. Many users are directed to the WBAC USA site in the first instance (search engines rely on IP address to determine this, which is not always accurate). This cookie remembers the decision/preference about whether a user wants to visit the UK or US site, so that when they return within a few weeks, they are immediately directed to the right country site. Webuyanyvan.com 3 months Strictly Necessary
ReturningCustomerValuationModel Local Storage. Shows recent valuations on the website landing page, which allows users to return straight to book an appointment for a valuation that they have already made (if they are in their 4 day guarantee period). Webuyanyvan.com PERSISTENT Strictly Necessary
JSESSIONID Used by sites written in JSP. General purpose platform session cookies that are used to maintain users' state across page requests. JSESSIONID Session Functional
WBAC_SESSION_ID This is a WBAC set cookie. This is a session ID which can be used by other applications and integrations, such as Google Tag Manager, to manage tracking code on the website. The duration is 1 hour, so that integrations recognise the same user if they return to the site to obtain another valuation within that time. Webuyanyvan.com 1 hour Functional
_ga This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. Sets a unique ID, which will be associated with the users activity on the website Google Analytics 1 year Performance
_ga_PDE6F6854E Used to distinguish users in Google Analytics for analytical purposes and measure user behaviour effectively Google Analytics 2 years Performance
_gat_UA- This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. Sets a unique ID, which will be associated with the users activity on the website Google Analytics Session Performance
_gcl_au Google Ads Cookie used to track conversions from Google searches. Sets a unique visitor ID enabling relevant advertisements to be delivered to user. Google Ads 1 minute Performance
_gid This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. Sets a unique ID, which will be associated with the users activity on the website Google Analytics 1 year 24 days Performance
_tq_id.TV TV Squared is a tool used to measure the effectiveness of TV ads. This cookie is used to identify users who convert on site during a TV advertisement. TV Squared 2 years Performance
_vis_opt_referrer Used by VWO - this stores referral info allowing VWO to identify the original traffic source in case of a split URL campaign Visual Website Optimiser 15 seconds Performance
_vis_opt_s This cookie is set by Visual Website Optimiser, it tracks session created for visitor i.e. number of times browser was closed and reopened. The value is >=1, followed by a pipe sign, for example the value of 2 indicates that the visitor restarted the browser once, 3 means twice Visual Website Optimiser 100 days Performance
_vis_opt_test_cookie This cookie is set by Visual Website Optimiser and is a session cookie generated to detect if the cookies are enabled on the browser of the user or not. Visual Website Optimiser 30 minutes Performance
_vwo_ds The tool helps site owners measure the performance of different versions of web pages. Sets a unique ID, which will be associated with the users activity on the website. Visual Website Optimiser 90 days Performance
_vwo_opt_exp_629_combi This cookie is created when a visitor is chosen for a particular variation for a test. This cookie makes sure that visitors see the same variation when they revisit the page in the future. Here the Control has a value of 1, Variation #1 has a value of 2, Variation #2 has a value of 3, and so on. Sets a unique ID, which will be associated with the users activity on the website. Visual Website Optimiser 100 Days Performance
_vwo_opt_s This cookie tracks session created for a visitor, i.e., the number of times the browser was closed and reopened. The value is >=1, followed by a pipe sign. For example, the value of 2 indicates that the visitor restarted the browser once while 3 means twice Visual Website Optimiser 100 Days Performance
_vwo_sn This helps site owners measure the performance of different versions of web pages. Sets a unique ID, which will be associated with the users activity on the website. Visual Website Optimiser 3 months Performance
_vwo_uuid This helps site owners measure the performance of different versions of web pages. Sets a unique ID, which will be associated with the users activity on the website. Visual Website Optimiser 10 years Performance
_vwo_uuid_v2 This helps site owners measure the performance of different versions of web pages. Sets a unique ID, which will be associated with the users activity on the website. Visual Website Optimiser 3 months 8 days Performance
vwo_ds This cookie stores persistent user-level data for insights in VWO Visual Website Optimiser 1 year Performance
YSC Tracks the views of embedded Youtube videos on the website. If the user is logged into their Google account, views or likes of videos will be associated with that account. Youtube/Google As long as browser remains open Social Media
yt-remote-cast-available Stores the user's video player preferences using embedded YouTube video Youtube/Google Session Social Media
yt-remote-cast-installed Stores the user's video player preferences using embedded YouTube video Youtube/Google Session Social Media
yt-remote-connected-devices Stores the user's video player preferences using embedded YouTube video Youtube/Google Session Social Media
yt-remote-device-id Registers a device ID to keep statistics of what videos from YouTube different devices have seen Youtube/Google Session Social Media
yt-remote-fast-check-period Stores the user's video player preferences using embedded YouTube video Youtube/Google Session Social Media
yt-remote-session-app Stores the user's video player preferences using embedded YouTube video Youtube/Google Session Social Media
yt-remote-session-name Stores the user's video player preferences using embedded YouTube video Youtube/Google Session Social Media
yt.innertube::nextId Registers a unique ID to keep statistics of what videos from YouTube the user has seen Youtube/Google Session Social Media
yt.innertube::requests Registers a unique ESTS to keep statistics of what videos from YouTube the user has seen Youtube/Google Session Social Media
_fbp This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website. Sets a unique ID for the visitor, enabling the vendor to deliver relevant advertisements Facebook 1 day Targeting
_rtbhouse.lid To display personalised ads on other sites based on the user visiting our website. Sets a unique ID for the visitor, enabling the vendor to deliver relevant advertisements RTB House 1 year Targeting
_uetsid This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. Expires 30 minutes after the browsing session ends. Sets a unique ID for the visitor, enabling the vendor to deliver relevant advertisements. Microsoft Bing Ads 30 minutes Targeting
_uetvid This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. Expires 30 minutes after the browsing session ends. Sets a unique ID for the visitor, enabling the vendor to deliver relevant advertisements. Microsoft Bing Ads 30 minutes Targeting
_uetvid_exp Bing Ads cookie. Contains the expiry date for the cookie with the corresponding name Microsoft Bing Ads 1 year, 25 days Targeting
A3 Displays WBAC ads to user, counts the number of unique browsers that access Yahoo Ads Yahoo Ads 1 year Targeting
anj Registers a unique ID that identifies user's device. The ID is used for targeted WBAC ads. These cookies count the number of unique browsers that access Yahoo ads. sets a unique ID for the visitor, enabling the vendor to deliver relevant advertisements. Yahoo Ads 3 months Targeting
ASP.NET_SessionId This cookie is used in sites developed with Microsoft.Net. When a user start browsing a unique session ID is created, which keeps track of all the information regarding that session. This information is stored in the web server and it is identified via a GUID.The GUID is essential for any ASP.NET site to function properly. The session ID - attached to user behaviour data collected ASP.NET_SessionId 3 months 8 days Targeting
demdex This cookie is set under the domain demdex.net and is used by Adobe Audience Manager to help identify a unique visitor across domains. User ID - attached to user behaviour data collected. Adobe Audience Manager 5 months 27 days Targeting
dpm The cookie is set by demdex.net. This cookie assigns a unique ID to each visiting user that allows third-party advertisers target that users with relevant ads. Adobe Audience Manager 5 months 27 days Targeting
IDE Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile. Google Ads 2 years Targeting
MUID Used by Microsoft as a unique identifier. The cookie is set by embedded Microsoft scripts. The purpose of this cookie is to synchronize the ID across many different Microsoft domains to enable user tracking. Microsoft 1 year Targeting
rtbh This cookie is used to display adverts on other sites based on the user's previous engagement with our site. RTB House 1 year Targeting
rtbhs Used by RTB House as a user identifier for matching with the supply-side platform Outbrain RTB House 1 year Targeting
ts Establishing the date of cookie creation in order to determine its expiration date RTB House 12 months Targeting
u Used by RTB House as a user identifier for matching with the supply-side platform Outbrain RTB House 1 year Targeting
uetsid_exp Bing Ads cookie. Contains the the expiry date for the cookie with the corresponding name Microsoft Bing Ads 1 day Targeting
uuid This is a tpmn.co.kr cookie, which is used to adverts displayed to users after they visit the site tmpmn.co.kr 1 year Targeting
vmuid Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. Microsoft 2 months Targeting