Customer reviews statement

This statement explains how you can submit a review of webuyanyvan and sets out webuyanyvan's commitment to prohibiting banned (fake or misleading) reviews.

Who are we?

webuyanyvan is a website operated by We Buy Any Car Limited ("we" or "us"). We are a company registered in England and Wales under company number 05727953 and our registered office is at Form 2, 18 Bartley Wood Business Park, Hook, RG27 9XA.

How to review webuyanyvan

You are welcome to share your experiences of webuyanyvan with others by submitting a review on Trustpilot. For tips how to do this and the rules on who can submit reviews, see Trustpilot's Guidelines for Reviewers.

You can also submit a review on Google for the specific webuyanyvan branch you have interacted with. For tips on how to do this and the rules on who can submit reviews, see information on Google's "How your content is used" page.

We welcome customer reviews

Our customers who have sold a vehicle to webuyanyvan are welcome to submit a review on Trustpilot or Google. It is your choice whether to leave a review – there is no obligation for you to do so. We do not offer any incentives for positive reviews.

If you just have a question or need assistance

We would like you to share your experiences of webuyanyvan with others by submitting a review so we can learn and improve our service. However, if you just have a question for us or need help you can find our contact details.

If you have a complaint about the service provided by webuyanyvan that you want to discuss with us, please or write to us by email to talktousnow@webuyanycar.com or by post to webuyanyvan, Pennine House, White Moss View, Middleton, Manchester, M24 1UN.. A member of our team will be assigned to investigate your complaint and we aim to resolve all complaints promptly and fairly. We will send you a detailed response following our investigation.

Where to find our reviews

We provide links on our website to reviews of webuyanyvan on Trustpilot and we also publish a selection of the most recent 5 star reviews, and our aggregate review score, on webuyanyvan. For information on how Trustpilot checks and verifies these reviews see Trustpilot's "Action we take" page.

Google reviews for each of our branches can be found on each branch's own Google My Business profile available from a search on Google. For information on how Google checks and verifies these reviews see Google's "Maps user-generated content policy".

Rules for reviewers

webuyanyvan is committed to operating in accordance with all applicable laws and regulations. We want to ensure all customer review information published about webuyanyvan is genuine and not misleading.

When reviewing webuyanyvan please follow:

• Trustpilot's Guidelines for Reviewers; and
• Google's "Maps user-generated content policy" including their "Prohibited and restricted content" policy.

Please remember that your review must:

• reflect your genuine experience (we hope it has been a positive one but if not then you are free to say so – we are continuously working on improving our operations and processes to deliver the service you deserve and take all feedback onboard);
• not relate to a product or service you are connected with (for example, because you (or someone in your family) has a financial interest in, or works for, webuyanyvan); and
• not manipulate ratings (for example, you cannot submit multiple reviews for the same transaction with webuyanyvan).

If we consider your review does not meet Trustpilot or Google's guidelines (whichever is applicable), we will ask Trustpilot or Google to remove it.

Please report suspicious reviews

If you think that any review submitted to Trustpilot or Google is fake, or otherwise does not comply with their respective content policies, you can report this to Trustpilot using the steps outlined or Google using the steps outlined. We are grateful for your efforts in helping us combat fake or misleading reviews.

Controls on fake reviews

For information on how Trustpilot sanctions people who submit fake reviews, please see Trustpilot's "Action we take" page.

If a review about webuyanyvan is removed from Trustpilot, or otherwise does not comply with their Guidelines for Reviews, we will also remove it from the webuyanyvan website and it will not form part of our aggregate Trustpilot review score.

For information on how Google sanctions people who submit fake reviews, please see Google's "Maps user-generated content policy".

Last updated: 7 May 2026